سياسة الخصوصية

Who is responsible for your data

The establishment that provides Shark is responsible for your data. Its details are below.

Commercial registration

7055273127

Official email

support@sharklearns.com

What is kept and why

When you sign up

• Your full name in Arabic, so the app can call you by your first name.
• Your sex, so the app addresses you in the right form and the caller in calls matches your sex.
• Your mobile number, email address and password.
• Your Google account ID, with your email and name there, if you sign in with Google.
• A username the app generates for your account.
• Your number and the time of your last message, if you confirm your mobile or recover your account through WhatsApp.
• Your consent to receive offers on your phone, if you choose it.

Why To create and protect your account, send confirmation and recovery codes, and recognise you when you contact support.

Your learning profile and progress

• Your birth date, education stage, field of study, the daily practice minutes you choose and your character's look in the app.
• Your answers, test results and level in each skill.
• Your cards, mistakes, notes, streak, learning minutes and the stories you have read.
• A record of how you work through exercises, such as when you started, how long you took and whether you answered correctly.

Why So lessons fit your age, level and time, your progress is saved and you continue where you stopped, and content is improved where learners find it hard.

Calls and writing

• Your voice in calls and speaking exercises is sent to a speech-processing service so Shark can understand and respond to you. The current version does not store the audio file in your learning record.
• Parts of your call text, what you got right and wrong, and your call minutes each month.
• What you write in writing exercises, and its correction.

Why To train your speaking and writing, correct your mistakes, turn them into review cards and track your minutes balance.

Your device and errors

• Your device and browser type, the app version, the screens you open, and error reports.
• What you write in a report to support, if you send one, with the screen you were on, the error details and your device type. Nothing from your messages or your voice is sent with a report.
• Your approximate country, region and city. The app does not ask for location permission.
• Information from your network connection, to prevent abuse.

Why To run the app on your device, fix errors and protect accounts.

Payment

When you pay, the order information needed to activate the service, issue receipts and handle renewal or refunds is retained:

• The plan, amount, dates, renewal status and any discount code you used.
• The transaction reference, status and confirmation information returned by the payment provider. Full card details and the security code are entered with the payment provider and are not stored by Shark.
• The mobile numbers or emails of your family members on the family plan.

Why To carry out and renew your subscription, handle refund requests and meet financial obligations.

Where your data is stored

Shark uses service providers for hosting, site delivery, speech processing, AI, messaging and payments. Each service receives the information it needs for its function. Processing or hosting may take place inside or outside Saudi Arabia, subject to applicable Saudi requirements for data transfers.

The app keeps in your browser one essential cookie that keeps you signed in, along with a copy of your progress and settings.

Shark does not sell your personal data. Visit, registration and subscription records help measure platform and campaign performance. Referral partners see aggregate statistics for their own links, not your answers, messages or payment details.

What family and friends see

If you join a family circle or a friends circle, its members see the name you appear as, your character's look, and whether you met today's goal.

• In a friends circle, your level and streak are shown unless you hide them. Your minutes, words, lessons, calls and league points stay hidden until you choose to show them.
• In a family circle, members see all of your progress.
• No circle member is shown your mobile number, email or full name.

How long data is kept, and deleting your account

• Your data is kept while your account exists.
• Network information kept to prevent abuse is deleted after two days.
• If you started signing up without finishing, your name, mobile and consent remain until you ask support to delete them.

To delete your account, contact support@sharklearns.com. After verifying your identity, support coordinates stopping renewal and resolving any refund request, then closes the account and destroys data that is no longer needed for a lawful purpose.

After deletion, payment records are kept without anything that identifies you, as the law requires.

Your rights over your data and how to use them

The Saudi Personal Data Protection Law gives you these rights:

• To be informedThis page explains what is kept about you and why.
• To accessYou can see the data kept about you.
• To get a copyYou can ask for a copy of your data.
• To correctYou can ask for your data to be corrected, completed or updated.
• To have data destroyedYou can ask for your account to be deleted, as described under retention, or for data that is no longer needed to be destroyed.
• To withdraw consentYou can withdraw your consent to offers, or to anything else you agreed to, at any time.
• To complainYou can file a complaint with the Saudi Data and AI Authority (SDAIA).

Ask for any of these by writing to support at support@sharklearns.com from the email on your account. Your request is answered within 30 days.

Children and parents

Shark is designed for learners aged 3 and up. A parent or guardian can write to support at support@sharklearns.com to see, correct or ask to delete a child's data.

• Learners under 12 cannot join friends circles, and do not receive nudges from circle members between 9 pm and 7 am Riyadh time.
• WhatsApp's own terms require users to be at least 13. If your child is younger, use email to confirm and recover their account.

The law this policy follows

This policy is governed by the Personal Data Protection Law of the Kingdom of Saudi Arabia and its regulations. Your data is processed with your consent, to provide the service you asked for, to protect accounts from abuse, and to meet legal obligations.

Changes to this policy

Any material change to this policy is announced inside the app before it applies. Last updated: 2026-11-06.

Contacting support

You can reach support from inside the app: أنت ← المساعدة والتواصل (You → Help and contact).

Official email for data requests: support@sharklearns.com