المساعدة والتواصل

Contact support

You can reach support from inside the app: أنت ← المساعدة والتواصل (You → Help and contact), or at support@sharklearns.com.

Official email for legal and data requests

support@sharklearns.com

Common questions

How do I sign in?

On the sign-in page, enter your mobile number, username or email, then your password. If your account uses Google and that option is not displayed, contact support.

Forgot your password?

1. Open the Forgot password page and enter the email on your account.
2. You get an email with a button that opens the «اختر كلمة مرور جديدة» (Choose a new password) page directly.
3. Enter and save your new password, and you are signed in straight away.

Below the button is a 6-digit code to use if you opened the recovery page on another device. It is valid for 10 minutes. If the email does not arrive, contact support from the email or mobile on your account.

Why was I signed out suddenly?

• This happens when your account is opened on another device, because an account works on one device at a time.
• It also happens after 7 days without opening the app.
• If you do not recognise the other device, set a new password from the Forgot password page. This ends all sessions.

Can I use my account on more than one device?

Yes. Sign in from any device and your progress syncs with it. The account works on one device at a time, so signing in on a new device ends the session on the previous one.

Subscriptions, cancelling and refunds

• Plans and prices are shown before payment. Choose from the payment methods available at checkout.
• Plans, renewal and stopping renewal are under You → Manage subscription. Stopping renewal keeps your subscription active until the end of the period you paid for.
• Refund rules and the full refund guarantee are on the Cancellation and refunds page.

How do I delete my account?

• Write to support at support@sharklearns.com from the email on your account and ask for it to be deleted. Your request is answered within 30 days.
• If you have an active subscription, support coordinates stopping renewal, resolving any refund request and closing your account. You do not need to wait for the subscription to expire to request closure.
• If you want a copy of your data, ask for it in the same message.

How do I get a copy of my data?

Write to support at support@sharklearns.com from the email on your account and ask for a copy of your data. Your request is answered within 30 days.

Privacy

Your voice is sent to a speech-processing service so Shark can understand and respond. The current release does not save the recording in your learning history, and we do not sell your data. Details and your rights are in the Privacy policy.

How do I report a problem?

Report it from inside the app: أنت ← المساعدة والتواصل ← بلّغ الدعم (You → Help and contact → Report to support). Your report carries the screen you were on, the app version and your device type. If the app closes suddenly, the same screen shows a «بلّغ الدعم» (Report to support) button. Support replies inside the app and in your notifications.

Or write to support with the screen where the problem happened, when it happened and your device type.

Never send your password to anyone, including support.

Legal pages

• Privacy policyWhat is kept about you, where it is stored, and your rights.
• Terms and conditionsRules for using Shark, plans, prices and liability.
• Cancellation and refundsStopping renewal, and when you get your money back.