الإلغاء والاسترجاع

Stopping renewal

Automatic renewal applies only when its amount and schedule are disclosed before payment and accepted at checkout. The app shows your next renewal date under You → Manage subscription, and from there you can stop renewal at any time before that date with the «إيقاف التجديد» (Stop renewal) button.

Once you stop it, your subscription stays active until the end of the period you paid for, then ends without a new charge. You can turn renewal back on from the same place.

Stopping renewal does not by itself refund the current period. Refunds follow the sections below.

Refund within 7 days of payment

The Saudi E-Commerce Law gives you the right to cancel within 7 days of contracting for a service, as long as you have not used it or benefited from it. If you pay and change your mind before using the paid service, and ask within 7 days of the payment, you get the full amount back.

This applies to every payment, including an automatic renewal.

Full refund guarantee

If your subscription period ends while you kept practising and your level test shows no meaningful improvement, you get back the full amount you paid when all four conditions are met:

1. You complete the whole subscription period practising.
2. Your streak stays unbroken for the whole period. You may protect it on at most 2 days per week, with a streak shield or by completing two lessons on the day after a missed day. Weeks run Sunday to Saturday.
3. You take the level test at the start and at the end. The start test is taken up to 30 days before you subscribe or in the first 7 days. The end test is taken in the last 7 days of the period or in the claim window after it.
4. The end test shows no improvement in any skill beyond measurement error. A skill counts as improved when its placement level rises and its score rises by more than the combined error margin of the two tests at 95% confidence.

The app shows the status of these conditions throughout the period. If your streak breaks in a way that ends the guarantee, the app tells you at the time.

When the period ends and the conditions are met, a «طلب الاسترجاع» (Request refund) button appears under You → Manage subscription. You can request it within 30 days of the end of the period, with that button or by contacting support.

Each request is reviewed and its conditions are checked before the money goes back to the payment method you used.

• On the family plan, the guarantee is assessed on the account of the subscriber who paid.
• The guarantee does not cover subscriptions granted without payment or seats in a family subscription.

Refunds after using the service

If you ask for a refund outside the two cases above, your request is reviewed against your actual use of the service. Using a large share of your plan's call minutes, or practising on many days of it, can be a reason to decline. Lack of progress in your level is never, on its own, a reason to decline.

When the service fails

If the service fails for a reason on Shark's side, such as calls not working, you can ask for a refund or an extension of your plan.

How to ask for a refund

1. For the refund guarantee, tap «طلب الاسترجاع» (Request refund) when it appears under You → Manage subscription, or contact support within the claim window.
2. For any other request, contact support with the email on your account, the payment date and the reason.

You can reach support from inside the app: أنت ← المساعدة والتواصل (You → Help and contact).

Official email: support@sharklearns.com

Subscription terms are in the Terms and conditions.

How the money reaches you

If your request is accepted, the money goes back to the payment method you paid with. If you paid in instalments through Tamara or Tabby, the refund goes through that provider, under its own procedure.

The money reaches you in the time your bank or instalment provider needs after the refund is issued.