الشروط والأحكام

Who provides the service

Shark is provided by the establishment below.

Commercial registration

7055273127

Official email

support@sharklearns.com

Definitions

• Shark, the platformThe English-learning app at sharklearns.com and the establishment that provides it.
• You, the learnerAnyone who has created an account on the platform.
• Plan, subscriptionWhat you pay to use the platform for a set period, chosen on the plans page.
• PeriodThe days you paid for, from the start of your subscription to its end.
• Speaking timeThe voice-call minutes your plan gives you each day.
• AI tutorThe software that talks with you in calls and corrects your writing using AI.
• StreakThe number of consecutive days you have practised.

The service

Shark teaches English with explanations in Arabic. It includes a placement test, lessons, stories, review cards, writing exercises corrected by the AI tutor, voice calls with the tutor, and family and friends circles.

Some features may change, or new ones may be added, as the platform develops.

Your account and signing in

Shark is designed for learners aged 3 and up. It works only with an account, created with your email and a password or by signing in with your Google account. If the learner is a child, a parent or guardian can write to support at support@sharklearns.com to see, correct or ask to delete the child's data.

• Your password is for you alone. Do not share it with anyone.
• Keep your account details accurate and up to date.
• Your account works on one device at a time. Signing in on another device ends your session on the first one.
• If you forget your password, recover it from the Forgot password page.

Subscriptions and payment

Choose your plan on the subscription page. Its duration, included services, usage limits, total price, applicable discounts and taxes are shown before payment.

The price you accept at checkout is the price of your order. Later changes to prices or promotions do not change an order you have already paid for.

Offers and discount codes

An offer's conditions, duration and eligible products are shown with that offer. Discount codes are validated before payment and their effect is included in the final total.

Payment methods

Available methods are displayed at checkout. If you choose instalments, approval and repayment dates are subject to the instalment provider's terms presented before confirmation.

Family subscriptions

The number of seats and plan duration are shown before purchase. Each member has a separate account, learning progress and usage allowance.

Invitations use the mobile number or email provided by the subscriber. A member with an active subscription cannot join another family subscription until their current entitlement ends.

Additional AI credit

When additional credit is available for purchase, its quantity, validity and charging rules are shown before payment. Credit purchases are separate transactions and do not renew your subscription or renew automatically.

Renewal and cancellation

Automatic renewal applies only when its amount and schedule are disclosed before payment and accepted at checkout. You can stop it at any time before the renewal date from You → Manage subscription. Your subscription then stays active until the end of the period you paid for, and nothing more is charged.

Refunds and the 7-day withdrawal right are covered in the Cancellation and refunds policy.

Refund guarantee

If you complete your subscription period practising and your level test at the end shows no improvement beyond measurement error, you get back the full amount you paid. The guarantee has four conditions, set out in the Cancellation and refunds policy. Every request is reviewed and its conditions are checked before any money is returned. The guarantee does not cover subscriptions granted without payment or seats in a family subscription.

Deleting your account

To delete your account, contact support@sharklearns.com. Requests are answered within 30 days after identity verification. If you have an active subscription, support coordinates stopping renewal and resolving any refund request before closing the account.

After deletion, payment records are kept without anything that identifies you, as the law requires.

Acceptable use

When you use Shark, you agree:

• Not to share your account with anyone else.
• Not to try to break into or disrupt the service, or to reach other people's data.
• Not to misuse the AI tutor by entering abusive or unlawful content, or by using it for anything other than learning.
• Not to use automated tools to consume the service or copy its content.

An account that breaks these terms may be paused or blocked. The account holder can object through support.

The AI tutor and its limits

• Call replies and writing corrections are generated by AI and may contain mistakes.
• They are for learning and practice, and are not a certificate of your level.
• The placement test result is an estimate of your level with a margin of error.
• Speaking time has a daily limit based on your plan, and writing correction has a monthly limit.
• Calls need your permission to use your device's microphone.
• Calls or writing correction may stop for a while because of a fault, maintenance or the platform's daily operating limits.

Intellectual property

• The lessons, stories, characters, images, audio and platform design belong to Shark or are used under licence from their owners.
• You may not copy or publish this content outside the platform without permission.
• What you write on the platform belongs to you, and is used only as far as the service provided to you needs.

Limitation of liability

• Shark provides tools for learning and practice and does not guarantee that you will reach a given level or pass a test. What it commits to when no improvement is measured is the refund guarantee, under its conditions.
• Shark's total liability to you is limited to the amount you paid in the last 3 months.
• Nothing in these terms limits your statutory rights as a consumer.

Governing law

• These terms are governed by the laws of the Kingdom of Saudi Arabia.
• Any dispute arising from them is heard by the competent judicial authorities in the Kingdom.
• As a consumer, you can also file a complaint with the Ministry of Commerce.

Changes to these terms

Any material change to these terms is announced inside the app before it applies. Last updated: 2026-11-06.

Contacting support

You can reach support from inside the app: أنت ← المساعدة والتواصل (You → Help and contact).

Official email: support@sharklearns.com

Details about your data and your rights are in the Privacy policy.